Policies and Terms & Conditions of Use

Shipping
Taxes
Terms and Conditions of Sale
Privacy and Security Commitment
Terms and Conditions of Use (Website)
Warranty Information and Troubleshooting
Return Policy


Shipping

Most orders are shipped the same day and no later than the next business day after your order is received and successfully processed.

Shipping times will vary depending on your location and service selected. If you are located in the USA, your water heater will usually be delivered by UPS unless otherwise requested. Regular (ground) shipping generally takes about 3-6 days but can take longer during peak holiday shipping times or if you live in a rural area. If you are located in Canada, your package will be delivered by Canada Post, UPS, Loomis or Greyhound Courier (door to door delivery) unless otherwise requested. Ground shipments to destinations in Canada can take as little as 2 or 3 days to destinations in B.C. or 3 to 6 days in other provinces. All shipments to Canada are sent from our Canadian warehouse so you will never have any surprise customs clearance costs, duties, or extra taxes to pay when your shipment arrives.

If you need to receive your water heater sooner than the above-noted time frames, we have numerous express shipping options available for a small additional cost including 3 day, 2 day, and overnight express - please call us toll free at 1-877-374-2696 if you would like an express shipping rate quote.


Credit Card Processing and Taxes

Credit card charges will appear on your credit card statement under the name "E-Tankless Water Heaters." All orders for U.S. customers are processed in U.S. dollars. All orders for Canadian customers are processed in Canadian dollars.

There are no taxes charged to any customers in the USA or outside of North America.

GST / HST applies to all shipments to Canadian addresses. B.C. PST applies to shipments to British Columbia only.


Terms & Conditions of Sale

By purchasing from E-Tankless Water Heaters Corp., you acknowledge that you have read and fully understand the terms of the manufacturer's warranty, our product return policies, these terms and condition of sale, and that you have confirmed that your home has sufficient electrical service to operate your new tankless water heater, or that you have budgeted for any required upgrades that might be necessary.

Your purchase, and any and all disputes that may arise therefrom are to be governed and interpreted by the laws of the Province of British Columbia, Canada. Accordingly, any and all disputes arising from this transaction may only be settled in a relevant court in the Province of British Columbia.

Prior to ordering, customers are responsible to ensure that the model they plan to purchase will meet their flow rate needs and that their home has sufficient electrical capacity to support the installation of the selected model (Electrical Requirements).

E-Tankless Water Heaters Corp. disclaim all warranties, expressed or implied, including but not limited to merchantability and fitness for a particular purpose. E-Tankless Water Heaters Corp. will not be liable for any damages of any kind arising from the use of this site or a product purchased from E-Tankless Water Heaters Corp., including but not limited to direct, indirect, incidental, punitive, and consequential damages. E-Tankless Water Heaters Corp., shall NOT be liable for incidental, consequential, special, or contingent damages or expenses arising, directly or indirectly, from any defect in the water heater or the use of the water heater. E-Tankless Water Heaters Corp., shall NOT be liable for any water damage arising directly or indirectly from any defect in the water heater component parts or from its use.

This site was created by and is controlled and maintained by E-Tankless Water Heaters Corp. in the Province of British Columbia, Canada. As such, the laws of the Province of British Columbia will govern these disclaimers and terms and conditions, without giving effect to any principles of conflicts of laws.

We reserve the right to modify our site and these policies and terms & conditions of sale at any time and without notice.


Privacy & Security Commitment

Your privacy is completely guaranteed at E-Tankless.com Your name, address, other personal contact information, and financial information is never shared, sold, lent, or rented to other parties without your permission. If you have recently purchased products from E-Tankless Water Heaters Corp., have participated in one of our contests, or subscribed to our electronic catalogue, you may periodically receive information from us about new site features, special sales, and new products available at E-Tankless.com. If at any time you decide that you do not want to receive this information, you can unsubscribe by sending an email to us at: info@e-tankless.com

Secure order processing is of paramount importance to us at E-Tankless Water Heaters Corp. Security is provided by industry standard Secure Socket Layer (SSL) technology (128 bit encryption). All sensitive personal and financial information entered during the checkout process, including your credit card number, is encrypted while traveling over the Internet. If you are using an old browser or a workstation protected by a firewall, you may not be able to support SSL technology. If this is the case, or if you are still concerned about processing your order on-line, you can place your order by phone, fax, or regular mail, as follows:

E-Tankless Water Heaters Corp.
#5 - 1490 Pearson Place
Kamloops, BC  V1S 1J9
Canada
Toll Free: 1 - 877 - 374 - 2696
Phone: (250) 374 - 2690
Fax: (250) 374-2692
Email: info@e-tankless.com

E-Tankless.com may contain links or hyperlinks to other websites. We assume no responsibility for the privacy or security practices or the content of such sites.

If you ever have any questions about our privacy, security or other policies, please feel free to contact us by phone at 1 - 877 - 374 - 2696 or email us at info@e-tankless.com


Terms and Conditions of Use (Website)

By using E-Tankless.com or purchasing a product from E-Tankless Water Heaters Corp., you, the user, acknowledge the following legal notices and agree to the terms and conditions set forth herein.

Copyright
All design features, text, graphics, photographs, programming code, and the selection and arrangement thereof are Copyright E-Tankless Water Heaters Corp., 2000 - 2015. ALL RIGHTS RESERVED. You are permitted to copy and/or print portions of this website for the purpose of using this site as a shopping resource only. Any other use of the materials on this website, including reproduction for purposes other than noted above, modification, transmission, or distribution, without the expressed written consent of E-Tankless Water Heaters Corp. is strictly prohibited.

Trademarks
E-Tankless Water Heaters Corp., E-Tankless.com, and its related logo are trademarks of E-Tankless Water Heaters Corp. Go Tankless(R) is a registered trademark of E-Tankless Water Heaters Corp. All other trademarks, product names, and company names or logos presented or cited herein are the property of their respective owners and are published with their permission.

Disclaimer of Liability
E-Tankless Water Heaters Corp. makes no claim or representation, and accept no responsibility regarding the quality, nature, or reliability of the sites accessible by links or hyperlinks from this website, or sites linking to this website. You, the user, hereby irrevocably waive any claim against E-Tankless Water Heaters Corp., with respect to such websites. Any content expressed or made available on or to E-Tankless Water Heaters Corp. by third parties are those of the respective third party and are not those of E-Tankless Water Heaters Corp., or its licensors, or any of their officers, directors, employees, or agents.

This website and the materials contained herein are derived from sources believed to be reliable and are provided on an "as is" basis. E-Tankless Water Heaters Corp. makes no representations or warranties, either expressed or implied, of any kind with respect to this website or its contents.

E-Tankless Water Heaters Corp. disclaims all warranties, expressed or implied, including but not limited to merchantability and fitness for a particular purpose. E-Tankless Water Heaters Corp. will not be liable for any damages of any kind arising from the use of this site or a product purchased from E-Tankless Water Heaters Corp., including but not limited to direct, indirect, incidental, punitive, and consequential damages. This site was created by and is controlled and maintained by E-Tankless Water Heaters Corp. in the Province of British Columbia, Canada. As such, the laws of the Province of British Columbia will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws.

We reserve the right to modify our site and these disclaimers, terms and conditions at any time and without notice.


Stiebel Eltron Manufacturer's Warranty Information and Troubleshooting

All Stiebel Eltron tankless water heaters are carefully inspected and tested (for both heating performance and leaks) prior to leaving the factory to ensure that they conform to the manufacturer's standards.

All water heaters sold by E-Tankless Water Heaters Corp. are backed by a manufacturer warranty. Please consult our individual product pages or your owner's manual for details.

If you are in need of technical or warranty assistance, please call us toll free at 1-877-374-2696. If you are unable to reach us, you can call the manufacturer directly at 1-800-582-8423 (toll free) or 413-247-3380. If you are calling us, please have your original order reference number handy. If we are unable to diagnose and correct the problem, we will assist you by co-ordinating further testing, parts replacement, or product replacement with the manufacturer. Please note that we can only provide technical assistance to individuals and businesses who have purchased from us. If you purchased your water heater from another distributor or dealer, please call that distributor or the manufacturer for technical assistance.


Return Policy

Prior to ordering, customers are responsible to ensure that the model they plan to purchase will meet their flow rate needs and that their home has sufficient electrical capacity to support the installation of the selected model (Electrical Requirements). If in doubt, please call us or speak with your electrician. Uninstalled units returned due to a home that has inadequate electrical service may be subject to a restocking fee of up to 20% of the original purchase price for said units.

Units that have never been installed may be returned for a refund within 30 days of original purchase for a full refund less our actual original shipping cost to ship the product to you (even if the product was purchased subject to a "free shipping" or "shipping included" offer). A restocking fee of up to 20% will be charged if products are returned without a proper return authorization number on the box or without the original packaging. Please see below regarding return procedure. If you are not able to install your unit within 30 days of purchase due to new home construction or renovation delays, we will generally grant an extension of up to an additional 60 days (90 days from purchase), however, it is critical that you call us in advance to receive approval (sorry, no exceptions).

Units that have been installed cannot be returned. In the unlikely event that a Stiebel Eltron tankless water heater does not satisfy your water heating needs, please call us immediately. In most cases, we can identify the problem and quickly solve it. Stiebel Eltron has an excellent technical support resources and warranty department that can resolve any technical problem.

Return procedure: It is important that you contact us in advance for a return address and Return Authorization Number (RA#) which we will use to properly credit your account when we receive the returned item. Please note that you are responsible for shipping costs to return the product. Return shipments not clearly marked with a valid Return Authorization Number (RA#) may be refused, subject to a restocking fee, or not properly credited to your account. We recommend that all packages returned to us or the manufacturer be insured and that you obtain a tracking number from your shipping provider. We are not responsible for product lost or damaged while being returned to us for any reason. All refunds will be shown as a credit against the credit card to which the original order was charged. Please allow up to 10 business days for your credit to be processed following receipt of your heater at our warehouse.